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zareliquentos

Privacy Policy

Your privacy matters to us. Here's how we protect and handle your personal information.

Last Updated: January 15, 2025

Introduction

zareliquentos operates as an investment monitoring platform serving clients across Canada. We understand that your financial data deserves the highest level of protection. This privacy policy explains our commitment to safeguarding your personal information while providing you with transparent investment tracking services. Our approach balances comprehensive data protection with the functionality you need to monitor your investment portfolio effectively.

This policy applies to all information we collect through our website, mobile applications, and related services. By using our platform, you're agreeing to the practices outlined here. We've written this in plain language because we believe you shouldn't need a law degree to understand how your data is handled.

Information We Collect

Account Information

When you create an account, we collect your name, email address, phone number, and mailing address. We also store your chosen username and encrypted password. This information helps us verify your identity and communicate important account updates.

Financial Data

Our investment monitoring service requires access to portfolio data, transaction histories, and investment preferences. We collect this information through secure connections with your financial institutions or through manual data entry you provide.

Usage Analytics

We track how you interact with our platform to improve your experience. This includes pages visited, features used, time spent on the platform, and device information. We also collect IP addresses and browser details for security purposes.

Communication Records

When you contact our support team, we keep records of those conversations to provide better service. This includes emails, chat logs, and phone call summaries when you've given consent for recording.

How We Use Your Information

Your data serves specific purposes that directly benefit your experience with our investment monitoring platform. We use account information to maintain your profile, send important notifications about your investments, and provide customer support when you need it. Financial data enables us to generate portfolio reports, track performance metrics, and alert you to significant market movements affecting your holdings.

  • Providing real-time investment monitoring and portfolio analysis
  • Generating personalized reports and investment insights
  • Sending account notifications and security alerts
  • Improving our platform based on user behavior patterns
  • Complying with Canadian financial regulations and reporting requirements
  • Preventing fraud and maintaining platform security
  • Customizing your dashboard and user experience preferences

Information Sharing and Disclosure

We don't sell your personal information to third parties. However, we do share limited data in specific circumstances that support our service delivery and legal obligations. Financial institutions may receive verification requests when connecting your accounts to our monitoring system. These requests contain only the minimum information necessary to establish secure data connections.

Service providers who help us operate the platform may access certain data under strict confidentiality agreements. This includes cloud hosting providers, customer support platforms, and security monitoring services. We also share information when required by Canadian law, such as responding to court orders or regulatory investigations.

Your Privacy Rights

1

Access Your Data

Request a complete copy of all personal information we hold about you. We'll provide this within 30 days in a readable format.

2

Correct Information

Update or correct any inaccurate personal information through your account settings or by contacting our support team.

3

Delete Your Account

Request complete deletion of your account and associated data. Some information may be retained for legal compliance purposes.

4

Data Portability

Export your data in a structured format that can be transferred to another service provider if you choose to switch platforms.

5

Marketing Preferences

Control what types of communications you receive from us, including newsletters, product updates, and promotional materials.

6

Withdraw Consent

Revoke permission for specific data processing activities, though this may limit certain platform features.

Data Security Measures

Protecting your financial information requires multiple layers of security. We encrypt all data transmissions using TLS 1.3 protocols and store your information on servers protected by advanced firewalls and intrusion detection systems. Our data centers maintain SOC 2 Type II certification and undergo regular third-party security audits.

Access to your data is restricted to authorized personnel who need it for specific job functions. We use multi-factor authentication for all administrative access and maintain detailed logs of who accesses what information. Regular security training ensures our team stays current with emerging threats and best practices in financial data protection.

Data Retention and Deletion

We keep your information only as long as necessary to provide our services and meet legal requirements. Active account data is retained while your account remains open and for seven years after closure to comply with Canadian financial record-keeping regulations. Usage analytics and aggregated performance data may be retained longer for service improvement purposes, but this information cannot be linked back to individual users.

When you request account deletion, we begin the removal process immediately. Most personal information is deleted within 30 days, though some records may be retained longer due to backup systems and legal obligations. We'll confirm completion of the deletion process via email to your registered address.

International Data Transfers

While zareliquentos primarily operates within Canada, some of our service providers may process data in other countries with adequate privacy protections. We ensure these transfers comply with applicable Canadian privacy laws and maintain the same level of protection your data receives domestically. Any international processing is governed by strict contractual agreements that mirror Canadian privacy standards.

Changes to This Policy

We review and update this privacy policy annually or when significant changes occur to our data practices. When updates are made, we'll post the new version on our website and notify active users via email at least 30 days before changes take effect. Continued use of our platform after notification constitutes acceptance of the updated policy.

Major changes that significantly impact how we handle your data will require your explicit consent before implementation. We maintain an archive of previous policy versions for your reference and transparency.

Privacy Questions?

Email: privacy@zareliquentos.com

Phone: +1 604 831 1775

Mail: Privacy Officer, zareliquentos
1300 St Peter Ave, Bathurst, NB E2A 3A6, Canada